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Troubleshooting

Common issues and how to fix them. Each entry lists the symptom, the likely cause, and the fix.

Connection & authentication

The OAuth window doesn't open

  • Likely cause: a popup blocker, or a third-party-cookie restriction.
  • Fix: allow popups for the AI platform's site, then retry. If you use strict privacy settings, temporarily allow third-party sign-in for the connection step.

"Session expired" or "Click Connect to re-authenticate"

  • Likely cause: your access token expired and the refresh didn't complete.
  • Fix: open the extension popup (or your MCP client's connector settings) and reconnect. You'll sign in again and a fresh token is issued.
  • Likely cause: the endpoint URL is mistyped, or OAuth wasn't completed.
  • Fix: confirm the URL is exactly https://powermemory.ai/mcp/mcp, then complete the OAuth sign-in when prompted. For ChatGPT, make sure Developer Mode is on. See MCP Connectors.

401 Unauthorized

  • Likely cause: missing or invalid token.
  • Fix: reconnect to refresh your token. If it persists, sign out and sign back in.

403 Forbidden

  • Likely cause: the request reached the server but isn't permitted for your session.
  • Fix: reconnect. If it continues, confirm you're signed in with the correct account.

Extension issues

The side panel won't open

  • Likely cause: the extension isn't pinned, or the page hasn't finished loading.
  • Fix: pin PowerMemory from Chrome's extensions menu, reload the AI page, then click the icon. Confirm the extension is enabled at chrome://extensions.

"Not connected" in the side panel

  • Likely cause: no active session.
  • Fix: open the toolbar popup and click Connect to PowerMemory. Once the popup shows "Vault loaded", the panel will work.

Memory doesn't inject

  • Likely cause: nothing selected, or the chat input wasn't focused.
  • Fix: click into the AI's chat box first, then inject. The memory drops into the input for you to send.

The AI ignores injected memory

  • Likely cause: the memory was injected but not sent, or it was overridden later in a long chat.
  • Fix: make sure you actually send the message containing the injected context. In long sessions, use REFRESH to re-anchor calibration and constraints.

V POWER issues

"PARSE AI RESPONSE" does nothing

  • Likely cause: you clicked it before the AI replied.
  • Fix: send the injected prompt, wait for the AI's full response, then click PARSE AI RESPONSE.

The next session doesn't resume my context

  • Likely cause: the previous session ended without POWER STOP, so no handover was built.
  • Fix: always close sessions with POWER STOP to generate the handover. The next POWER START reads it.

Vault & data

A memory looks wrong or duplicated

  • Likely cause: a near-duplicate was saved, or auto-detected priority/category needs adjusting.
  • Fix: edit or delete it from the dashboard at powermemory.ai. See Dashboard Guide.

I want to export or delete everything

  • Fix: export as JSON or Markdown, or delete individual memories or your whole vault, from the dashboard. See Privacy & Security.

Still stuck?

Reach out via the Contact page with the platform you're using and what you've tried.